• Ask search firms to identify widened arrays of candidates.
• Enhance the interviewing, selection, and hiring skills of managers.
• Expand college recruitment at historically minority colleges.

Identifying and Developing Talent

• Form a partnership with nationwide internship programs that target minority students for management careers.
• Establish a mentoring process.
• Refine the company’s global sucession planning system to improve the identification of talnt.
• Improve the selection and developement of managers and leaders to help ensure that they’re capable of maximizing team performance.

Ensuring Fair Treament

• Conduct extensive diversity training.
• Implement an alternative dispute resolution process.
• Include women and minorities on all HR committees throughout the company.

Holding Managers Accountable

• Link managers’ compensation to their success in creating “openess and inclusion in the workplace.”
• Implement 360-degree feedback for all managers and supervisors.
• Redisign the company’s employee attitude survey and begin using annually to monitor employee attitudes.

Improveing Relationships with External Stakeholders

• Broaden the company’s base of vendors and suppliers to incorporate more minority- and women-owned businesses.
• Increase banking, investment, and insurance business with minority- and women-owned firms.
• Add more independent, minority retailers and increase the number of minority managers.